Refund policy

Thank you for shopping at Martcora. We want customers to have a clear and straightforward experience when requesting a return or refund.

Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The return request must be submitted within 30 days after the order is delivered.

  • The item must be unused and in substantially the same condition in which it was received.

  • The item should include its original packaging, components, accessories, and documentation where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

How to Request a Return

Before returning any item, please contact us at:

Email: [email protected]

Please include:

  • Your order number

  • Your full name

  • The product you wish to return

  • The reason for the return

  • Photos of the product if it arrived damaged, defective, or incorrect

Please do not send a return before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide photographs showing the issue.

After reviewing the information provided, we will advise you of the appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Return Shipping

For returns resulting from a change of mind, ordering the wrong item, or another customer-related reason, the customer may be responsible for return shipping costs.

If the return is required because the item was damaged, defective, or incorrectly supplied by us, we will provide appropriate return instructions.

Return shipping arrangements and applicable costs will be confirmed before the item is returned.

Refunds

After an approved returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

Original shipping charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

Exchanges

If you would like a different item, size, color, or style, please contact us first.

Depending on product availability and the circumstances, we may recommend returning the original item and placing a new order.

Contact

For questions regarding returns or refunds:

Email: [email protected]
Website: https://martcora.com